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Accountability in Customer Service

Monday, June 24th, 2013

October 11, 2007 Accountability is one of the buzzwords used by customer service experts to describe some of the finer points of their process. And, while the word is sometimes used in inaccurate or impractical claims, accountability is one of the fundamentals of great customer service.The concept of accountability is often misunderstood. In its most real sense, it means holding people, particularly your employees, responsible for what they do. It is possible to hold an employee responsible for something they do well deserving praise or something they do poorly needing correction. Accountability in your customer service practices ensures you give the appropriate attention to the appropriate employees.For customer service oriented organizations, accountability starts at the bottom. Your front line of junior employees should be accountable, as should your most senior executives.pandora necklaces www.jewelleryflq679.top A sense of accountability the feeling of I do this really well, I be rewarded or I do this really poorly, it won be good should be present in whatever you do. Making accountability key throughout your company culture will ensure that it taken seriously.At the Ritz Carlton, when a customer has a question or complaint, the first employee to hear the complaint the issue. That employee can be a front desk clerk or the hotel general manager, but they responsible for finding the answer and getting the issue resolved. If the employee cannot solve the problem himself, he is expected to find someone who can, and follow up until the issue is resolved. The Ritz Carlton, a company regarded as a customer service legend, puts accountability at the forefront of its customer service culture.Training is a critical part of accountability. The company works to ensure adequate training, tools and coaching is available to its employees. And it holds employees accountable for the service they provide.have to give our people the opportunity to be successful, says Jim Picone, VP of Customer Care at The Planet. we give them that training and resources, we also form expectations.It is possible to instill a culture of accountability in your company as well. Employees tend to use the word as a replacement for Have your employees say will follow up with you in a month instead of follow up with you in a month. This naturally creates accountability, especially if your procedures and culture encourage the employee to actually follow up personally. Studies have shown that customers have more confidence in an employee who provides his first and last name (instead of just the first name) during the interaction. This little difference makes the customer feel that the employee is capable and won hide behind a cloak of anonymity.To encourage employees to make themselves accountable, reward them when they do a good job. With the Ritz Carlton system, it is easy for the company to reward that first employee after the issue is resolved. If your company rewards employees who perform well, it will encourage other employees to do the same. With that information, you can keep and reward the best people and weed out the worst.The Planet also rewards employees who do a great job. If a customer writes to say what a great experience they had, the company will reward the involved agents with gift certificates, they can use to buy things, and more. For employees that don do well, The Planet employs its improvement plan. If the employee improves within a certain amount of time, great. If the employee cannot improve, they are fired from the company.Accountability is a crucial element in a customer service culture. There is no better time to start making you and your employees accountable than the present. When your employees are accountable for the service they provide, you can make your entire company accountable to your customers.

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Articles about Oceanography

Sunday, June 23rd, 2013

Who retired in 1974.

January 25, 1986

VICE ADM. WILLIAM W. BEHRENS JR., 63, who retired in 1974 as one of the Navy’s most decorated officers of flag rank and later became director of the Florida Institute of Oceanography, died of a heart attack Tuesday. Naval Academy, Behrens served on submarines during World War II and commanded the Seventh Fleet’s amphibious force for two years during the Vietnam War.lifting facial precios http://www.facemaskes.top/ He was an adjunct professor of marine science at the University of South Florida for two years before joining the Florida Institute of Oceanography in 1978.

ARTICLES BY DATENew Florida State president Eric Barron discusses athletics, conference realignment

By Andrew Carter, Orlando Sentinel, June 23, 2010

Eric Barron graduated from Florida State in 1973 with an undergraduate degree in geology. He returned earlier this year to become Florida State University’s 14 t h president. Barron, who came to FSU after serving as the director of the National Center of Atmospheric Research in Boulder, Colo., last week visited Orlando and spoke at a Florida State alumni association event. And perhaps the future of education. Jadie and about 20 other students in an oceanography camp were watching diver Terrence Tysall, coming to them live from a cave 35 feet underwater in Bermuda. Students could hear his words clearly and see his eyes as bubbles rose from his face mask. “I want to be a marine biologist,” Jadie said. “I wish I could dive in a cave.” Friday’s broadcast was put on by Interactive Expeditions, a project of the University of Central Florida’s Department of Digital Media, which aims to revolutionize distance based learning by streaming live, interactive video to students around the world.

Frank E. Snodgrass, 65, a former ocean engineer at.

July 6, 1985

Frank E. Snodgrass, 65, a former ocean engineer at University of California San Diego’s Scripps Institution of Oceanography, died Saturday. He was associated with the La Jolla Institute of Geophysics and Planetary Physics at Scripps from 1953 until his retirement in 1976. He then moved to Oregon to pursue farming. Roger R. D. Revelle

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